Blue Spot Pets

FAQs

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What is a current or past client?

How do I become a client?

What are the benefits "members" receive?

What is the cost of the Blue Spot Pets Brain Wellness Program?


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How do I get a neurotransmitter test kit?

Should I stop giving my dog supplements or medication he/she is currently on to take the lab test?

How do I take a sample? Where do I send it?

Why do I need to send my lab sample the same day?

How long does it take to get the Brain Wellness Report?

What is so special about this type of lab test and why does it take so long for the test to be run?

How often should I retest?


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How is this program different from taking medications?

Can I continue to use medications on this program?

How do I order my supplements?

How soon should I see the results?

How do I arrange for a phone consult?

How long does my dog need to stay on the Brain Wellness Program?



What is a current or past client?

Blue Spot Pets clients are current and past clients who have purchased a neurotransmitter test kit or Brain Wellness Program from any of the following: Neurogistics®, Wired Differently Kids, Blue Spot Pets or directly from Blue Spot Pets Customer Support. If you fall into any of these categories, simply click on the Login/Sign Up button on the left side of any page and login.

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How do I become a client?

The first step in becoming a client is to take the Free Pet Test. When you complete and submit the questionnaire, you will receive an email directing you to purchase the Blue Spot Pets Brain Wellness Program that is right for your pet. The information that you provide when you purchase the program will automatically register you as a current client or member. Certain options become available to you immediately; while others, like purchasing amino acid supplements, are only available once you retrieve your Brain Wellness Report. If you are the parent of more than one animal in the program the email address may be the same for all under your account but the password is unique to each. If you do not have a password for the animal you are inquiring about and you have completed the free pet-test for that patient please contact us at info@bluespotpets.com to set up the password. If you have not completed the self-test for the patient please do so before contacting us. Once this is complete you will be able to login and access the "member" information available to current clients. If you believe you are already such a client but you have a problem accomplishing the login, please contact us at info@bluespotpets.com.

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What are the benefits "members" receive?

Our program is simple to follow, but we have found that our clients appreciate the added information we provide. Tools that promote success are available to our members and would only be relevant to those on the program. Our products can be purchased only by our clients, since they are very specific to individual needs, and are taken only on the basis of the recommendations provided in the Brain Wellness Report. When you are a member, you have a special area of the website where your pet's information is stored for you. This is confidential information and may only viewed by you or your Veterinary Practitioner. We make sure your privacy is maintained at all times. This area allows you to easily access and maintain your records, previous reports, and makes it easy to fill out a health profile, purchase recommended products, or just gather information.

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What is the cost of the Blue Spot Pets Brain Wellness Program?

Please refer to the "Program" page and the section on program cost.

The amino acids and other supplements that are recommended based on your Brain Wellness Report, average between $60 and $120 per month.

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How do I recieve a neurotransmitter test kit?

Take the free online Free Pet Test Once you have completed the pet-test questionnaire, you will be able to order a test kit with the purchase of your pet's Blue Spot Pets Brain Wellness Program because that option will appear on the screen. The charge for the Program includes the laboratory test kit, shipping and handling charges, and the Brain Wellness Report. We accept major credit cards. Your test kit will be mailed the day you order. The separate fee for processing the lab test is paid directly to the laboratory. A payment sheet is included in the test kit box so that a check, money order, or credit card may be used to pay the laboratory fee.

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Should I stop giving my dog supplements or medication he/she is currently on to take the lab test?

It is important to stay on any supplements or medications that you are prescribed. The lab test accounts for your use of these products and your Brain Wellness Report will be written to include them. Under no circumstances will Blue Spot Pets recommend that you change your medication protocol. Please consult your pet's veterinarian for any medication issues. If your animal is on a series of antibiotics please complete the series before collecting the urine sample.

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How do I take a sample? Where do I send it?

The sample kit contains a cup, vial, packaging and instructions for urine collection and sample preparation and shipping the urine sample. In addition to the items contained in the kit, you will need a method of collecting the urine from the animal before transferring the sample to the test kit cup. Hints and methods of collection are provided in the test kit. You will notice that samples used in the Blue Spot Pets program are dried before shipment. This allows for a more leisurely collection process than the wet sample used by most labs. However, we suggest you read the directions thoroughly when the kit arrives and plan to complete the test as soon as possible. That way your pet's results can be supplied to you in the most efficient manner.

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Why do I need to send my lab sample the same day?

To insure the viability of the specimen it is essential that you send it the same day that you take your sample.

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How long does it take to get my Brain Wellness Report?

Lab test results are provided to Blue Spot Pets approximately 7 to 10 days from the time the sample arrives at the lab. Considering sample mailing time in the United States, most results are received by Blue Spot Pets 15 days from the last business day it was mailed to the lab. The information from your Health Profile Questionnaire is then analyzed, along with the lab results, to determine your pet's individualized program. Upon completion, the comprehensive report is stored in your private account on the Blue Spot Pets website and we email you notification that it is complete and ready for you to retrieve it. If you are working through a Veterinary Practitioner he/she will also receive email notification of the report status. The usual timing for the entire process is approximately 14 days. International clients are encouraged to use overnight freight services to ensure that their sample reaches the lab in Europe with 7 days. These international mailings are arranged and paid for by you.

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What is so special about this type of lab test and why does it take so long for the test to be run?

The labs that run these highly sophisticated neurotransmitter tests usually run one neurotransmitter daily. Most tests include at least six neurotransmitters to be tested. There are only a few labs in the world that are equipped to run these complex tests. They have special equipment and processes not available at other types of labs. We rely on their expertise and reputation to ensure that we receive the most accurate results. As new innovations become available, they are the first to institute them and make the benefits available to our clients.

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How often should I retest?

Usually, retesting is necessary six to eight weeks after beginning the program. Once desirable levels of neurotransmitters are met and symptoms are improved, retesting can be done once or twice yearly for optimal benefit.

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How is this program different from taking medications?

Blue Spot Pets' products supply "the food" – in the form of targeted nutrients (amino acids) – which the brain uses to build neurotransmitters. Medications work in different ways. Our products are all natural, pharmaceutical grade, containing the highest quality ingredients. They are non-prescription and do not cause any side effects.

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Can I continue to give my dog medications on this program?

The Brain Wellness Program is compatible with most medications. However, we do ask you to list the medications your dog currently takes, in order to determine the compatibility. The program works exceedingly well with most antidepressants, but we recommend that, as with any other program, you check with your veterinarian before embarking on the Brain Wellness Program.

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How do I order supplements?

  • Your dog must be participating in a Blue Spot Pets Brain Wellness Program or in the Maintenance Phase. If that is not the case, the first step in joining the Program is taking the "Free Pet Test".
  • You may purchase amino acids and other supplements after your dog's lab test is complete and your dog's Brain Wellness Report is posted online.
  • If you are a returning Brain Wellness Probram client you may purchase amino acids and other supplements at anytime. After you login you can access the Shopping Cart by pressing the Order Products tab then make your selection.

Orders received before 11:00 a.m. Central time are usually shipped the same day.

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How soon should I see results?

All dogs are individuals, and results, as with most programs, will vary from animal to animal. Some clients see a difference in a few days of starting the program, while others take longer. However, it is extremely rare for clients to not see a noticeable difference in some aspect of their pet's lives. We highly recommend – and send regular reminders – that clients complete and revisit their Progress Monitor, which allows them to more accurately track their success. Often, when the dog starts to feel better, we forget how bad he/she felt to begin with. The Progress Monitor is a good reminder.

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How do I arrange for a phone consult?

Consultations are available with our Certified Veterinary Practitioners for those clients who have a particular diagnosis or are on certain medications, or for those who simply prefer to work with a practitioner directly. Once you purchase your program – or at any time during your association with Blue Spot Pets – you may request a consult referral. At that time you will be given the name and contact information for a trained clinician who can work with you as little or as much as you need or would like. You will contact their offices directly to schedule appointments and learn about their fee structure.

To receive a referral, email your request to customer service info@BlueSpotPets.com.

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How long does an animal need to stay on the Brain Wellness Program?

There are three phases to our program: The first phase is a conditioning phase and the goal is to enhance the inhibitory neurotransmitter system to build a foundation. This phase can last anywhere from two to six weeks. The second phase is the excitatory phase. The goal in this phase is to either enhance or diminish the excitatory neurotransmitters so that both systems can function synergistically and in proper ratios. This phase can last anywhere from three to six months, depending on the client. The third phase is a maintenance phase in which the dosage of amino acids is typically reduced to maintain proper neurotransmitter levels.

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Take our FREE online test

Determine which Neurotransmitter Lab Test is right for you.

Get Started